12 Questions To Ask When Hiring A Cleaning Service

12 Questions To Ask When Hiring A Cleaning Service

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A thorough deep cleaning at the start of a season, before hosting an event or even when you prepare to sell your home takes the pressure off of you and allows you to attend to other details while an expert team ensures your home looks its best. For renters, an intensive cleaning session by a pro can make the difference between getting your security deposit back and coming away with nothing when you move.

A deep cleaning or move out cleaning makes a dramatic difference in just a few short hours, but finding the right team for your home is essential. When you are hiring a cleaning service, you need to know about their business, their employees and their approach to cleaning. You’re leaving them in charge of your largest asset – your home – so taking the time to research them and ask the important questions ensures you have chosen the right team for the job.

What to Ask a Cleaning Company Before You Hire Them

When you decide to hire a cleaning service for your home, you should get detailed information about their service and how they protect your home as they clean. Since a cleaning crew is made up of people you don’t know instead of trusted friends, you’ll need to rely on the business to properly vet and hire the best people for the job.

Researching Cleaning Services

From ensuring your home is secure to making sure that the final result is exactly what you want, doing your homework in advance makes it easy to successfully hire a cleaning service. While you may have specific concerns, the questions below are a good starting point for discussion when you are working with a service for the first time.

1. What does a typical cleaning session look like?

Have the owner walk you through the process of what the team does when they arrive. Some offer different tasks than others; a glimpse inside the process gives you a good idea of what to expect.

2. Who will provide cleaning supplies?

cleaning product

A professional cleaning service like Top Hat provides all the cleaning supplies needed to clean your home and offers eco-friendly options as well; this allows you to access the best products for each job. If you prefer eco-friendly products, check to make sure the cleaning service can provide these as well.

3. How are rates set?

You should know what the cost of the service will be, or how price is determined. Top Hat provides you with a flat rate quote for your cleaning session; this prevents surprises and gives you all the information you need about pricing in advance. Other brands may use different pricing models that could result in unwelcome surprises when the job is complete. Brands may charge by the hour or using other models, so it is important to ask about rates and how they are set.

4. How long will it take?

Our dramatic, deep cleaning sessions are designed to prepare your home for a move in, move out or an event or open house; the amount of time needed will depend on the size of your home and the current condition. Make sure you ask any brand you are considering hiring about the amount of time they estimate the service will take so you can block out the right amount of time for it.

5. What services are included?

You should know what items are included in your cleaning; our approach to your home is truly old-school – we clean every surface until it shines and ensure that you have a flawless, pristine home you’ll love. Other brands may not offer the same level of service or may charge extra for some items that we automatically include.

clean apartment

6. How Many People Will be entering the Home?

Is it a solo cleaner, a pair or an entire team? You should have an idea of what to expect; Top Hat Cleaning works in teams of two for maximum productivity and efficiency.

7. Who will be entering the home?

Your prospective cleaner should be able to tell you the names of the people entering your home and verify that they have passed a background check. If you have regular weekly cleaning sessions, you should be able to have the same team every week so you know what to expect.

8. If the cleaner is sick or unable to attend will there be somebody to cover for them?

Your regular team should be available each week, but if someone is sick or is unable to work, the brand should have a backup plan to ensure you don’t miss out on your cleaning session.

9. How many years of experience do they have?

An experienced cleaning company like Top Hat (with 25 years of experience) will be better able to organize staff, provide accurate estimates and tackle tough cleaning challenges than a new brand. You should ask how long the company has been in business when you are hiring a cleaning service and select a brand with a deep history.

10. Are they insured and bonded?

Insurance and bonding protects you from liability if anyone is injured while cleaning your home. It also protects you from any damages or losses caused by the cleaning company. Top Hat Cleaning is fully insured and bonded for your protection.

11. What quality assurance is provided?

Ideally, the company founder will be on hand to ensure high quality and make sure you are pleased with the finished results. You should be able to view the work and approve it (or ask for any needed changes) right away.

12. Is there a satisfaction guarantee?

Any cleaning service you consider working with should have a satisfaction guarantee. They should be confident enough in their own abilities and processes to offer this kind of ironclad assurance that the work will be up to your specifications. Top Hat Cleaning provides a 24 hour no hassle guarantee to make sure your service is exactly what you wanted.

Whether you are deep cleaning your home for your own satisfaction and convenience, getting ready to move in or out or hosting a special event, Top Hat Cleaning can help. We’re committed to old-school, intensive cleaning methods that get visible, striking results for your home. Contact us to learn more about getting your home cleaned the Top Hat way and to get the stress-free, spotless home you’ve been craving.